RETURNS & EXCHANGE POLICY

Darlings, SAMA DANESH seeks the complete satisfaction of you as a client.

If you are not entirely happy with your purchase, claims for returns and refund must be made within 7 (seven) days from the day the order is dispatched, and returned within 14 (fourteen) days from day of dispatch. 

Please note that any refund requests after 7 (seven) days of dispatch, will not be accepted. Times and date will be per UK GMT timezone.

A return request must be sent to returns@samadanesh.com were you specify your reason for return or exchange.

The goods must be unworn, unwashed, with all labels intact and relevant hygiene straps and stickers must be in place. In the instance of faulty items, please notify us on the day of receiving the item. SAMA DANESH will not take responsibility for items returned to us in a damaged condition, without prior notice.

You as a client, are responsible for returning the purchase. We highly advise you to obtain a proof of posting in the form of a tracking number, as SAMA DANESH is not responsible for any returns or exchanges that failed to reach us.

Once we receive your returned product(s) we will be more than happy to offer you a refund or exchange provided the products are returned in perfect, unused condition, with all the original tags and hygiene stickers still attached.

Please note that the original payment method will be used for any refunds. Any shipping fee, as well as payment provider fees, will be deducted once the refund is processed.

Refunds will be processed within 7 days.

Please note, SAMA DANESH, SAMA LTD is not responsible for the return delivery charges.

Please email returns@samadanesh.com if you have any further questions.

Thank you.